1. INTRODUCTION
Isaac Oliver Bespoke Kitchens ("we", "us" or "our") is committed to protecting your privacy and handling your
personal information responsibly.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request a quotation or purchase our bespoke kitchen and joinery services.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
 

Our contact details:
Isaac Oliver Bespoke Kitchens
Unit 7 Websters Yard, Writings Lane, YO8 8LG
Email: info@isaacoliverkitchens.co.uk
Telephone: 07849 306141
Website: www.isaacoliverkitchens.com

2. INFORMATION WE COLLECT
We may collect and process the following personal information:
• Contact information: Your name, address, email address and telephone number.
• Project information: Property addresses, kitchen measurements, design preferences, photographs, drawings
and project specifications.
• Quotation and order information: Details of your requested work, quotations, contracts, invoices, deposits and
payments.
• Communication records: Emails, telephone correspondence, messages and any feedback or complaints you
provide.
• Website information: Technical information such as your IP address, browser type and information about how
you use our website, where applicable.
We only collect personal information that is relevant to providing our services and managing our business.
 

3. HOW WE USE YOUR INFORMATION
We use your personal information for the following purposes:
• To respond to enquiries and provide quotations.
• To discuss your kitchen design, requirements and project specifications.
• To prepare designs, drawings and proposals for your project.
• To process orders, deposits, payments and invoices.
• To arrange manufacturing, delivery and installation.
• To communicate with you about project progress, scheduling and any changes.
• To manage complaints, cancellations and aftercare enquiries.
• To meet our legal, accounting and contractual obligations.
• To improve our website, services and customer experience.
• To showcase completed projects in our marketing materials, where we have the appropriate permission or lawful
basis.

 

4. LEGAL BASIS FOR PROCESSING
Under UK data protection law, we must have a lawful basis for processing your personal information. Depending on
the circumstances, we rely on the following:
• Contract: To provide quotations, fulfil orders, supply our services and manage our contractual relationship with
you.
• Legitimate interests: To respond to enquiries, manage our business, maintain customer records, improve our
services and promote our work where doing so does not override your privacy rights.
• Legal obligation: To comply with applicable legal, tax and accounting requirements.
• Consent: Where required, for example, for certain marketing communications or the use of identifiable
photographs of your property.

5. SHARING YOUR INFORMATION
We do not sell, rent or trade your personal information.
We may share your information with trusted third parties where necessary to operate our business and fulfil your
project. These may include:
• Suppliers and manufacturers involved in your kitchen project.
• Contractors and tradespeople working on your project.
• Delivery and installation providers.
• Accountants and professional advisers.
• IT, website hosting and business software providers.
• HM Revenue & Customs or other authorities where legally required.
We only share information that is necessary for the relevant purpose. Where appropriate, third parties are required
to protect your information and use it only for authorised purposes.
 

6. PROJECT PHOTOGRAPHY AND MARKETING
We may take photographs of completed kitchens and joinery projects to showcase our craftsmanship and promote
Isaac Oliver Bespoke Kitchens through our website, social media and other marketing materials.
We will take reasonable steps to avoid including identifiable personal information in published photographs.
Our Terms and Conditions explain our approach to using images of finished projects. Where photographs identify
you or your property, we will ensure that we have an appropriate lawful basis for using them.
You can contact us if you have concerns about the use of project photographs or wish to discuss their removal. We
will consider requests in accordance with applicable data protection law.
 

7. HOW WE STORE AND PROTECT YOUR INFORMATION
We take appropriate technical and organisational measures to protect your personal information against
unauthorised access, loss, misuse, alteration or disclosure.
These measures may include secure password-protected systems, restricted access to customer records and
secure storage of digital and physical documents.
We only allow access to personal information where it is necessary for business purposes.
Although we take reasonable steps to protect your information, no method of electronic storage or transmission is
completely secure.

8. HOW WE KEEP YOUR INFORMATION
We retain personal information only for as long as necessary for the purposes for which it was collected, including
meeting legal, accounting and reporting requirements.

Customer quotations, contracts, invoices and payment records may be retained for the periods required by
applicable tax and accounting legislation.
Project photographs and marketing materials may be retained for as long as they remain relevant to our business,
subject to applicable privacy rights and any relevant consent or objections.
When information is no longer required, we will securely delete or anonymise it where appropriate.
 

9. YOUR DATA PROTECTION RIGHTS
Under UK data protection law, you may have the right to:
• Access: Request a copy of the personal information we hold about you.
• Rectification: Ask us to correct inaccurate or incomplete information.
• Erasure: Request that we delete your personal information in certain circumstances.
• Restriction: Ask us to restrict how we use your information in certain circumstances.
• Object: Object to processing based on legitimate interests or to direct marketing.
• Data portability: Request a copy of certain information in a commonly used electronic format.
• Withdraw consent: Withdraw consent at any time where we rely on it to process your information.
These rights are subject to certain legal conditions and exemptions.
To exercise any of these rights, please contact us using the details provided in this policy.
 

10. COOKIES AND WEBSITE USAGE
Our website may use cookies and similar technologies to improve your browsing experience, understand how
visitors use the website and support website functionality.
Cookies are small text files stored on your device.
Where required, we will ask for your consent before placing non-essential cookies on your device. You can manage
your cookie preferences through our website, where available, or through your browser settings.
Please note that disabling certain cookies may affect website functionality.
 

11. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites, including social media platforms and suppliers.
We are not responsible for the privacy practices or content of these external websites. We recommend reviewing
their privacy policies before providing any personal information.
 

12. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our business, services or legal
obligations.
Any updates will be published on our website, with the revised date shown at the top of this policy.
 

13. CONTACT US
If you have any questions about this Privacy Policy, how we handle your personal information or wish to exercise
your data protection rights, please contact us:
Isaac Oliver Bespoke Kitchens
Unit 7 Websters Yard, Writings Lane, YO8 8LG
Email: info@isaacoliverkitchens.co.uk
Telephone: 07849 306141
Website: www.isaacoliverkitchens.com

 

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's data
protection regulator.
Website: https://ico.org.uk/
Telephone: 0303 123 1113