These Terms and Conditions (“Terms”) govern the supply of joinery services and goods by Isaac Oliver Bespoke Kitchens (“we”, “us”, “our”) to you, the customer (“you”, “your”). By placing an order with us or paying a deposit, you confirm your acceptance of these Terms.

 

SERVICES & GOODS

1.1. We will supply joinery services and goods as specified in your order and any written agreement. 1.2. All goods and services are subject to availability and any specifications agreed in writing. 1.3. Timber is a natural material; while we take all reasonable steps to minimise movement, some movement may occur and is not a defect.

 

DESIGNS & VISUAL REPRESENTATIONS

2.1. Any designs, drawings or images provided are for visual representation only and may not exactly reflect the final product.

 

PRICING AND PAYMENT

3.1. Prices are as stated in our quotation, valid for 30 days unless otherwise specified. 3.2. Payment terms: (a) For kitchen projects, staged deposits are required during manufacture, as agreed in writing. (b) For smaller projects, a deposit is required, with the balance payable on completion. 3.3. Where possible, we may request that you pay for materials directly; such payments will be deducted from the balance due and recorded on your invoice. 3.4. Full payment must be received before delivery or installation, unless otherwise agreed in writing. 3.5. All deposits paid are non-refundable, except where cancellation occurs within the 14-day cooling-off period set out in clause 8.1. 3.6. By paying a deposit, you agree to be bound by these Terms.

 

TIMINGS & DELAYS

4.1. Any timescales provided for completion or delivery are estimates only and not binding. 4.2. We shall not be liable for delays or changes to schedules. 4.3. If you engage other tradesmen and this impacts our schedule or causes delay, we reserve the right to charge you for any additional costs incurred. 4.4 If the performance of the services or delivery of goods by is delayed, hindered, or prevented by any act or omission of the customer, including but not limited to failure to provide necessary information, instructions, access, or approvals, such delay shall not be deemed a breach or default by Isaac Oliver Bespoke Kitchens. In such circumstances, Isaac Oliver Bespoke Kitchens shall not be liable for any resulting delay, and reserves the right to charge the customer for any additional costs, expenses, or losses incurred as a result of such delay, including but not limited to reasonable storage fees, administrative costs, and rescheduling charges. Any agreed timescales for performance or delivery shall be extended accordingly.

 

CUSTOMER OBLIGATIONS

5.1. You must provide accurate information and ensure reasonable access to the property for us to perform our services. ISAAC OLIVER BESPOKE KITCHENS • TERMS & CONDITIONS • 2 5.2. You are responsible for confirming that the goods and services meet your requirements before placing an order.

 

WARRANTY

6.1. Any warranty relating to goods supplied is provided by the manufacturer of those products. We do not offer any additional warranty except as required by law.

 

LIMITATION OF LIABILITY

7.1. Except as expressly stated in these Terms, all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law. 7.2. Our total liability to you, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed the value of your order. 7.3. We shall not be liable for any indirect or consequential loss, loss of profit, business, revenue, or goodwill.

 

CANCELLATION

8.1. You may cancel your order within 14 days of placing it, subject to any bespoke work already undertaken. 8.2. All deposits paid are non-refundable except where cancellation occurs within this 14-day cooling-off period.

 

EVENTS BEYOND OUR CONTROL

9.1. We shall not be liable for any failure or delay in performing our obligations due to events beyond our reasonable control, including but not limited to acts of God, strikes, accidents or supply chain disruption.

 

COMPLAINTS

10.1. If you have a complaint, please notify us in writing via info@isaacoliverkitchens.co.uk as soon as possible. 10.2. We will acknowledge your complaint and seek to resolve it promptly and fairly.

 

SOCIAL MEDIA & MARKETING

11.1. By placing an order, you consent to us using images of the finished product on our social media and marketing materials, unless you notify us in writing before completion.

 

GOVERNING LAW

12.1. These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

 

MISCELLANEOUS

13.1. These Terms constitute the entire agreement between you and us and supersede all previous agreements or communications. 13.2. If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in full force and effect.

 

If you have any questions regarding these Terms, please contact us at 07849 306141.